TERMS OF SERVICEEXCHANGE POLICY
All sales are FINAL as of 06/16/2017
SHIPPING IN 24*
All UNITED STATES POSTAL SERVICES (USPS) orders placed before 12pm MST Monday through Friday excluding all Bank and Federal holidays will ship in a 24 hour period. All UNITED PARCEL SERVICES (UPS) orders placed before 2pm MST Monday through Friday excluding all Bank and Federal holidays will ship that same day.
Reasons for not shipping out same day are the volume we have at the time. For example if we have high volume of orders and you place an order at 11:30am (MST) using (USPS) we will ship out your order the following Business Day. All orders placed on the weekend will ship the next business day excluding all Bank and Federal holidays. No orders will ship out on Saturday, Sunday or Bank or Federal holidays we believe in spending time with our families as this is important to us as we hope you do the same. While we do pride ourselves on getting our orders out on time and delivered in the amount of time stated there are factors out of our control that may delay your package. Even though we did drop off your package the same day ordered. Once in the care of these Couriers, there might be Factors that may cause your package to be delayed with USPS / UPS are severe weather, train delays, truck breakdowns and lost package. USPS / UPS does deliver our packages about 95%+ on time, but mistakes and delays can and will happen. In that case that is an issue with USPS / UPS. Once we have sent the package it is beyond our control once it is in the hands of USPS / UPS. We cannot guarantee when an order will arrive as described above.
- SATURDAYS / SUNDAYS / ANY BANK or FEDERAL HOLIDAY ARE NOT BUSINESS DAYS
- WE DO PROVIDE A TRACKING NUMBER FOR EVERY ORDER.
We will provide you with a tracking number once we have shipped your order via method you have selected to be shipped. You will be notify via email you have input when placing the order. United States Postal Service (USPS) does not update their tracking information page live. It has a slight delay, but if you receive a tracking number be assured your package did ship.
Returns will only be accepted for manufacture defects. Returned products must be in new, unused, unaltered condition and include the original box and/or packaging with all tags included if any within 15 days of receipt of your order. . Once your return is received and inspected by our distributor (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. You are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.
RETURN SHIPPING OPTIONS
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We highly recommend shipping with a method which includes tracking and insurance for your return shipment. Zombie Kimonos is not responsible for missing, damaged, or packages lost in transit. All shipments must be made prepaid by the customer; packages shipped COD will be rejected.
We strive to make high quality goods, if your order arrives and it is not the right color, returns will only be accepted for manufacture defects. You can return any new, unused and unaltered item with original packaging within 15 days of receipt of your order. We will issue a refund to your original payment method. Please note once an order has shipped, shipping and handling charges are non-refundable. If you are not happy with your order, contact us, and we will figure out the best solution to take care of you my guest (customer). We can EXCHANGE and / or issue a refund. The time frame to Exchange and / or issue a refund is 15 days of receipt your order. We will go based off the tracking number for the 15 days. Please try include the invoice that was sent with your product if any, so we may identify your purchase faster. Also, please make sure your contact information is correct and current, so we may contact you as fast as possible.
All returns are at the discretion of Zombie Kimonos. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for exchange and / or return (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc. The item(s) will be returned back to the customer at his / her own cost. Customer pays all shipping fees coming to and from Zombie Kimonos™. We will only pay for returned shipping ONLY for orders that Zombie Kimonos™ sent incorrectly or defective products. We will not pay for shipping if you ordered the incorrect product, i.e. color, size, etc... Once an order has shipped, shipping and handling charges are non-refundable. All refund will be credited back to the original credit card used to purchase the order or original purchase method. You will receive an email confirmation when your refund has been issued.
PROCESS FOR EXCHANGES / REFUNDS.
Please contact us so we can coordinate the best method to take care of you. We only accept exchanges / refunds on products bought directly from Zombie Kimonos™.
FORMS OF PAYMENT
We accept the following Credit Cards through Pay Pal:
ANY MAJOR CREDIT & DEBIT CARDS
Mastercard / Visa / Discover / American Express / Pay Pal
There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed immediately. Your order will ship out the same day if it meets the criteria above or the following business day.
PRIVACY & SECURITY
Zombie Kimonos™ respects your privacy and is committed to protecting your private information. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Your credit card information and personal data will be treated with the highest standards of security and confidentiality. We respect your privacy. We do not share any personal information with any third parties. In other words we will never sell, rent, or share any information about you or reused without your permission. Third Party Vendors (i.e. Courier Companies) are only given the information required to help us fill and ship your order.
Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. All online transactions are handled with industry-standard 128-bit SSL encryption meaning when you enter your credit card number into the purchase order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded (unscrambled) when it gets to the server for authorization. In order to fulfill your order and for a convenient shopping experience, we request address, telephone and payment information from you. Zombie Kimonos™ has done its best to ensure your shopping is safe and completed with ease. If you have any concerns about placing your order online, please contact us.
Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. Zombie Kimonos™ will NEVER request sensitive information over e-mail. Please do not respond to any such requests.
WHAT INFORMATION DOES ZOMBIE KIMONOS™ COLLECTS:
We collect information from you when you:
-register on the site
-place an order
-enter a contest
-respond to a survey
-communication such as an E-Mail
-Participate in another site feature.
When ordering or registering, Zombie Kimonos™ may ask you for your name, E-Mail address, mailing address, phone number, credit card information or other information. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. You may, however, visit our site anonymously. As you browse Zombie Kimonos, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Zombie Kimonos. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit http://www.networkadvertising.org/ to opt out of advertising and their partners’ targeted advertising.
HOW DO WE USE YOUR INFORMATION?
Efficiently process your transactions faster & smoother. Allows Zombie Kimonos™ to better service you in responding to your customer service requests. Personalization of your site experience and to allow Zombie Kimonos™ to deliver the type of content and product offerings in which you are most interested. Administer contests, promotions, surveys or other site feature. If you have ‘selected’ to receive our E-Mail newsletter; Zombie Kimonos™ will send you periodic E-Mails. If you would no longer wish to receive promotional E-Mails from Zombie Kimonos™ you may unsubscribe directly from the email. If you need further assistance please let us know. Visitors who register or participate in other site features such as marketing programs and 'Members-Only' content will be given a choice whether they would like to be on our E-Mail list and receive E-Mail communications from us.
THIRD PARTY LINKS
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
HOW CAN YOU MODIFY, OPT-OUT OR REMOVE INFORMATION YOU HAVE PROVIDED TO US?
To modify your E-Mail subscriptions, you can modify or opt-out directly from the email. To modify or remove your account information from our database simply login into your account and cancel your account. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
TERMS & CONDITIONS
BY USING OUR SITE, YOU CONSENT TO ALL OF OUR POLICIES & CONDITIONS. LEGAL DISCLAIMER ZOMBIEKIMONOS.COM™ Zombie Kimonos™ maintains this site (hereinafter referred to as "The Site") is a site and domain name created, owned and operated by ZOMBIEKIMONOS.COM™ ("The Company") for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without ZOMBIEKIMONOS.COM™ written permission. Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreement between you and ZOMBIEKIMONOS.COM™ are superseded and of no force or effect. Terms and Conditions
1. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of ZOMBIEKIMONOS.COM™. ZOMBIEKIMONOS.COM™ neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with ZOMBIEKIMONOS.COM™
2. ZOMBIEKIMONOS.COM™ and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company. The site and all content and information contained on the pages herein are protected by copyright and intellectual property laws. All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company and/or its subsidiaries. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
3. While ZOMBIEKIMONOS.COM™ uses reasonable efforts to include accurate and up-to-date information on the Site, ZOMBIEKIMONOS.COM™ makes no warranties or representations as to its accuracy. ZOMBIEKIMONOS.COM™ assumes no liability or responsibility for any errors or omissions in the content on the Site.
4. Your use and browsing of the Site is at your risk. Neither ZOMBIEKIMONOS.COM™ nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. ZOMBIEKIMONOS.COM™ also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or you downloading of any materials, data, text, images, video or audio from the Site.
5. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by ZOMBIEKIMONOS.COM™ or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, ZOMBIEKIMONOS.COM™ is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.
6. Images displayed on the Site are either the property of, or used with permission by, ZOMBIEKIMONOS.COM™ The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.
7. The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, are registered trademarks. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the permission of ZOMBIEKIMONOS.COM™ or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that ZOMBIEKIMONOS.COM™ will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
8. ZOMBIEKIMONOS.COM™ has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. For your protection, ZOMBIEKIMONOS.COM™ links those sites in the "New Browser Window".
9. Although ZOMBIEKIMONOS.COM™ may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, ZOMBIEKIMONOS.COM™ is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane materials or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. ZOMBIEKIMONOS.COM™ will fully cooperate with any law enforcement authorities or court order requesting or directing ZOMBIEKIMONOS.COM™ to disclose the identity of anyone posting any such information or materials.
10. ZOMBIEKIMONOS.COM™ may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound. Trademarks All trademarks, logos, service marks and trade names are proprietary to ZOMBIEKIMONOS.COM™, or other respective owners that have granted ZOMBIEKIMONOS.COM™ athletic apparel & respective owners, the right and license to use such intellectual property. Disclaimer the information, services, products offered for sale and materials contained in and/or advertised on ZOMBIEKIMONOS.COM™, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZOMBIEKIMONOS.COM™ AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, ZOMBIEKIMONOS.COM™ and its suppliers do not represent or warrant that the information accessible via ZOMBIEKIMONOS.COM™ is accurate, complete or current. We are not responsible for typographical errors. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Price and availability information is subject to change without notice. In some cases, merchandise displayed for sale on ZOMBIEKIMONOS.COM™ may not be available in store. The prices displayed on the Web site are quoted in U.S. dollars and are valid and effective only in the United States. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the Web site.
11. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ZOMBIE KIMONOS™ reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state we distribute from NM. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.